1. Goodmark
  2. Pocket Lyrics
  3. Support

Pocket Lyrics support

Email us and a person will reply. We usually answer within a few working days.

Email: support@goodmarklabs.com

It helps if you tell us which device you are using (for example iPhone 14 or a Samsung tablet), the app version from Settings > About, and what you expected to happen.

Common questions

How does sync work?

Your songs and sets are saved to your account, so signing in on another phone, tablet or computer brings them across. Changes you make on one device appear on the others when they next connect. Sync needs an account (an email address and password) and an internet connection; nothing else is stored.

Does it work offline?

Yes. Each device keeps a copy of your songbook, so you can open songs, read charts and edit on stage with no connection. Anything you change is synced when you are back online. The tuner and chord detection also run entirely on the device.

Can I import songs I already have?

Yes. Pocket Lyrics imports ChordPro (.cho) files and plain text files with chords written above the lyrics. Go to Settings > Import & export. Songs you type or paste in directly are fine too.

Can I get my songs out again?

At any time. Settings > Import & export > Export all songs gives you a ChordPro file containing your whole library, which you can open in any text editor or import into another app. We recommend keeping a copy of anything important.

I forgot my password.

Use Forgot password on the sign-in screen. A reset email is sent to your account's address. If it does not arrive within a few minutes, check your spam folder, then email us.

How do I delete my account?

In the app: Settings > Account > Delete account, then enter your password. This permanently removes your account, songs and sets. If you cannot open the app, you can ask us by email instead. Full instructions are on the delete account page.

What does the app collect?

Your email address and the songs and sets you add, so they can sync. There are no ads, analytics or trackers, and microphone audio never leaves your device. The privacy policy has the full picture.

Still stuck?

Email support@goodmarklabs.com. For questions about these pages or the company, see the contact details on the home page.